新包装材料的额外支出=运送到之后已损坏商品的退货成本cost of replacing products returned by customers because they arrived in damaged condition.
因为两种成本相同,所以总体成本不会改变
然而原文说的是新包装可以避免运送中的损坏 virtually eliminate damage during shipping
Gap 运送过程中的损坏≠收到货后所有的退货损坏 运送以外也有损坏
D的翻译注意一下
Whether there are cases in which customers blame themselves for product damage that, though present on arrival of the product, is not discovered until later
是不是有一些损坏,是顾客在最开始验货的时候没有发现的,而后认为是自己损坏的?
原来这题那么复杂。。