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题库 / Prep2007E1-CR-39
After its customers complained about being pressured to buy unneeded insurance, an insurance agency stopped rewarding its agents for high sales volume and instead gave them bonuses for high levels of customer satisfaction. Under this new plan, both customer satisfaction and the insurance agency's sales increased.
Each of the following, if true, helps to explain how the change in incentives for agents could have resulted in increased sales EXCEPT:
Customers were so pleased that the insurance agency had responded to their complaints that they recommended the agency to their friends.
Agents listened more closely to customers of long standing and were able to sell them additional insurance policies that met new needs.
Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
Dissatisfied customers of other agencies, attracted by the reports of the change in agency policy, became customers of the agency.
Having come to trust the increased judiciousness of the agents' recommendations, customers approached the agency to discuss and ultimately to buy more supplementary insurance than they previously had bought under pressure.
代理商更频繁的推迟完成随之而来的文书工作even after保险政策的条款已经被客户满意度解决了。
也就是说客户表示满意了，但是代理商完成文书工作的速度变慢了，所以导致sale完成的速度也变慢了。
Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
甚至在保单条款得到客户满意的解决后，代理人还更频繁地推迟伴随的文书工作。
CR：对文书的精雕细琢影响了保单成交量。
笔记借鉴：Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
代理商更频繁的推迟完成随之而来的文书工作even after保险政策的条款已经被客户满意度解决了。
也就是说客户表示满意了，但是代理商完成文书工作的速度变慢了，所以导致sale完成的速度也变慢了。
Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
代理商更频繁的推迟完成随之而来的文书工作even after保险政策的条款已经被客户满意度解决了。
也就是说客户表示满意了，但是代理商完成文书工作的速度变慢了，所以导致sale完成的速度也变慢了。
Agents more frequently postponed completing（完成） the attendant（随之而来的） paperwork even after the terms（条款） for an insurance policy were settled to the satisfaction of the client.
那么大个except！！！