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题库 / Prep2012-CR-55
Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?
Postal workers are representative of service workers in general.
The delivery of letters is the primary activity of the postal service.
Productivity should be ascribed to categories of workers, not to individuals.
The quality of services rendered can appropriately be ignored in computing productivity.
The number of letters delivered is relevant to measuring the productivity of postal workers.
P1：对服务业的好坏评价较复杂；
P2：邮递员而言，通常送的信越多就被认为工作的更好，却忽略了他们是否送对信
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E: 混淆选项，并没有否认 the number of letters delivered 在服务工作中作为评价指标的作用。只是怀疑还忽略了另一层考量——quality
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