Which of the following best describes the function of the first sentence (see highlighted text) of the second paragraph of the passage?

The passage suggests that the "myth" mentioned in the highlighted text persists partly because

It can be inferred from the passage that the author would be most likely to agree with which of the following statements about compensation?

The primary purpose of the passage is to

According to the passage, which of the following is true about changes to a company's compensation system?

The author of the passage mentions business journals (see highlighted text) primarily in order to

The author of the passage suggests that which of the following is most likely to be true of a customer who is exclusively loyal to a particular brand of product?

The second paragraph functions primarily to

The passage suggests that companies that invoke the "80/20" principle in support of customer loyalty programs believe which of the following

According to the passage, advocates of customer loyalty programs claim which of the following about highly loyal customers?