It is expected that, other than increasing the rate of competitiveness, another way to improve customer satisfaction would be to improve 



budget efficiencies

knowledge of customer relationship management

marketing

public confidence

 .

It is expected that, if neither marketing nor customer management processes could be improved, increasing or improving knowledge of 



customer relationship management

customers

governance

 would help increase net income.

For each of the following, use the drop-down menu to create the most accurate statement based on the information provided.

In 2007, of the Internet users 62 years old or older who used one or more forms of social media, approximately 



6

8

20

30

 percent used social networking sites.

The graph most clearly indicates that in 2007 less than 20 percent of all Internet users over the age of 11 



were 62 years old or older

aggregate and repost content

create content

were under 22 years old

 .

At 60°C, the most soluble of the chemicals is most likely 



KCl

KI

KNO3

NaNO3

SO2

 .

There is most likely a temperature above 100°C at which NH4Cl is exactly as soluble as 



KCl

KClO3

NaCl

 .

Suppose that a mine is established on a lode deposit that contains ore with 20 times the average proportion of gold to ore. Which one of the following describes the number of days it would take for such an operation, working at the fastest rate described in the passages, to produce 100 metric tons of pure gold?

Each of the following claims appears in the environmental scientist’s passage. For each, select Supported if the scientist cites specific evidence to support the claim. Otherwise select Not supported.

For each of the following statements, select Yes if, according to the information provided, it was accurate at the time the passages were written. Otherwise select No.

For which one of the following questions concerning the time the passages were written does the information provided supply the clearest answer?

For each of the following, select Justified if it is a justified inference on the basis of the information provided. Otherwise select Not justified.

The Grasberg gold mine in Papua Indonesia is the largest gold mine in the world, producing over 57,000 kilograms of pure gold per year. For each of the following, select Implied if the information provided implies that, at the time the passages were written, it was likely true of the Grasberg mine. Otherwise select Not implied.

Assuming each of the following statements is true, select Yes if the statement helps explain trends shown in the second graph in a way that is consistent with information in the passage. Otherwise, select No.