In order to reduce the number of items damaged while in transit to customers, packaging consultants recommended that the TrueSave mail-order company increase the amount of packing material so as to fill any empty spaces in its cartons. Accordingly, TrueSave officials instructed the company's packers to use more packing material than before, and the packers zealously acted on these instructions and used as much as they could. Nevertheless, customer reports of damaged items rose somewhat.

Which of the following, if true, most helps to explain why acting on the consultants' recommendation failed to achieve its goal?


The change in packing policy led to an increase in expenditure on packing material and labor.

When packing material is compressed too densely, it loses some of its capacity to absorb shock.

The amount of packing material used in a carton does not significantly influence the ease with which a customer can unpack the package.

Most of the goods that TrueSave ships are electronic products that are highly vulnerable to being damaged in transit.

TrueSave has lost some of its regular customers as a result of the high number of damaged items they received.

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考题讲解

情景：为了减少货物在运途中的损坏，包装顾问建议TrueSave公司增加包装材料来填满货物中每个缝隙。TrueSave公司采取了此建议，增加了包装材料。但是，损坏的更加严重了。

推理：本题是一个“现象解释型考题”。按照正常逻辑来说，结论应为：损坏程度减轻了。推理结构为：
目标：减轻损坏
方案：增加包装材料来填满货物中每个缝隙

选题方式：方案推理有三个评估方向，简而言之，即，答案选项一定和方案的内容相关。

选项分析：

A选项：包装策略的改变，导致了包装材料费和包装工人费的增加。由于本题的问题直接问的是方案达成目标的情况，所以给出方案的一些额外成本不能评估整个推理。

B选项：Correct. 包装材料被压得太紧，失去了减震的作用。若本选项成立，其可以指出了为什么方案无法达成目的，属于CQ1：方案的可行性问题。

C选项：包装材料的多少不会显著影响收货者拆开包装的难度。本选项错误同(A)。

D选项：TrueSave公司所运送的大多数都是在运输途中易损坏的电子产品。本选项和方案无关。

E选项： 由于运输损坏量太高，TrueSave公司失去了一些老顾客。本选项和方案无关。

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