Manager: Although our corporation lists rules in an orientation booklet, few employees read the booklet carefully enough to familiarize themselves with all the rules. Lecturing employees for inadvertent rule violations often makes them resentful and less cooperative. Thus, to improve employee adherence to rules, we plan to issue gentle reminders about various rules in each issue of our weekly newsletter.

Which of the following would it be most helpful to discover about the employees in the corporation in order to evaluate the likelihood that the plan will succeed?